State Farm® Insurance Agent Kent Rouse

"The other day I had to go into the office to touch base on some questions regarding my life insurance policy. I went into the office and was greeted by nothing by happy , smiling faces despite the monsoon we were having. That surely turned my morning around because I woke up on the wrong side of the bed. Anyways, I went in and thought I would be there a long time dealing with everything since I didn’t make an appointment. I was there a long time, but it wasn’t due to dealing with the policy, it was because I was having a great conversation with the staff. What an absolute treat to be able to staff such a great bunch of people. Nothing but helpful. Good job on Kent for keeping that atmosphere alive. I can’t thank Kent’s office enough as you’ve been nothing but great over the years. Thank you"

"My family has been customers of State Farm for many years. The customer service is great and we really appreciate them."

"I spoke with Rebecca who was very polite and knowledgeable in all aspects of my policy. Very helpful in answering my questions and I would definitely recommend speaking with her for all of your State Farm needs."

"Brendan was very patient with me, answered all of my questions and provided excellent service. I highly recommend him!"

"Thank you for the help and follow-up, Rebecca. She was responsive and would call back with answers."

"Great help, better rates, two thumbs up 👍👍"

"I worked with Rebecca and she was very helpful and polite!"

"I had a great experience working with Austin. He was very helpful and took time in helping me find the best coverage for my needs at a reasonable price.

I highly recommend this agency to anyone looking for reliable and trustworthy insurance support."

"Thanks to Tara for making my auto insurance search an easy choice. Very nice, professional, also made it very easy to understand all of my policies coverage. 10/10 would recommend."

"I recently had a chance to work with Brendan at the Lake Villa State Farm, and I honestly can’t say enough good things! He was so friendly and easy to talk to, making sure I felt totally comfortable with every part of the process. It’s such a relief to work with someone who is not only professional but also genuinely helpful and patient with questions. If you need an agent who really looks out for you, definitely go see Brendan!"

"Tara was really helpful and patient with me since I’m young and new to insurance. She explained everything clearly and made the process easy to understand. I felt comfortable asking questions and didn’t feel rushed at all. I really appreciate her help and would definitely recommend her!"

"Austin was extremely helpful and friendly. Really nice informational guy. I would recommend anyone to go with this company. Thanks again Austin you rock"

"My policy was transferred to Kent. His office discovered a serious error committed by a prior agent immediately. His office staff is incredible and have assisted me tremendously with the transition to a new insurance team. Kent and his staff are passionate about their jobs and it really shows. They presented multiple options between traditional policies and Hagerty policies to see which is the best fit. I really appreciate the time they have spent to make sure I am utilizing the best insurance products for my specific situations."

"Rebecca is my hero!!!"

"Rebecca is such a great help! Highly recommend."

"Been with this insurance agency for a bit, they are really easy to work with- I had vehicle and homeowners with them and recently added life insurance as well- Rebecca was really helpful with adding life insurance to my policy"

"Kent and his staff are fantastic! They are always willing to help in any capacity. They are very professional, excellent at their job and I highly recommend them."

"Staff are very professional and caring and make you feel valued and are very helpful to make sure you’re needs are taken care of. Thank you"

"I've always had a great experience with Molly who explained clearly, and politely the answers I needed whenever I called. Thanks Molly"

"Im new driver and Rebecca did a great job getting best deal possible for me and the fam"

"This place is amazing!!! Everyone in the office was professional, helpful, and very nice . I was nervous, and stressed about getting insurance and making sure I selected the right type of insurance/company but after speak with Austin today I was confident in my decision! He made sure I understood the different types of policies they had as well ass helped me find what I was looking for. Everything went smoothly in a timely matter as well ! Austin really went above and beyond and help me and my family find a great policy, he also took the time to go in depth to really understand our policy. Kent Rouse- State farm Insurance Agent for the Win🏆 !!! This place rocks highly recommend."

"Wonderful experience working with Brendan. He went over every aspect of my coverage and was able to lower my monthly payment over $100 with the same or better coverage than I was getting at my old insurance. Very professional and a pleasure to work with."

"Always great advice and service for your insurance needs."

"State Farm is a textbook example of everything wrong with the insurance industry. They take your money month after month, then the second you actually use the coverage you paid for, they treat you like the problem and push you out.

One claim is all it takes to go from “valued customer” to disposable. Loyalty means nothing, years of payments mean nothing. Their setup is engineered to collect premiums and avoid paying when it matters.

It’s called exploitation, not protection. Go to All State and Free Luigi."

"Molly has been great about keeping me up to date on my policy. Our most recent reviews saved me several hundred dollars on my auto insurance."