State Farm® Insurance Agent Kent Rouse

"Austin was extremely helpful and friendly. Really nice informational guy. I would recommend anyone to go with this company. Thanks again Austin you rock"

"My policy was transferred to Kent. His office discovered a serious error committed by a prior agent immediately. His office staff is incredible and have assisted me tremendously with the transition to a new insurance team. Kent and his staff are passionate about their jobs and it really shows. They presented multiple options between traditional policies and Hagerty policies to see which is the best fit. I really appreciate the time they have spent to make sure I am utilizing the best insurance products for my specific situations."

"Rebecca is my hero!!!"

"Rebecca is such a great help! Highly recommend."

"Been with this insurance agency for a bit, they are really easy to work with- I had vehicle and homeowners with them and recently added life insurance as well- Rebecca was really helpful with adding life insurance to my policy"

"Kent and his staff are fantastic! They are always willing to help in any capacity. They are very professional, excellent at their job and I highly recommend them."

"Staff are very professional and caring and make you feel valued and are very helpful to make sure you’re needs are taken care of. Thank you"

"I've always had a great experience with Molly who explained clearly, and politely the answers I needed whenever I called. Thanks Molly"

"Im new driver and Rebecca did a great job getting best deal possible for me and the fam"

"This place is amazing!!! Everyone in the office was professional, helpful, and very nice . I was nervous, and stressed about getting insurance and making sure I selected the right type of insurance/company but after speak with Austin today I was confident in my decision! He made sure I understood the different types of policies they had as well ass helped me find what I was looking for. Everything went smoothly in a timely matter as well ! Austin really went above and beyond and help me and my family find a great policy, he also took the time to go in depth to really understand our policy. Kent Rouse- State farm Insurance Agent for the Win🏆 !!! This place rocks highly recommend."

"Wonderful experience working with Brendan. He went over every aspect of my coverage and was able to lower my monthly payment over $100 with the same or better coverage than I was getting at my old insurance. Very professional and a pleasure to work with."

"Always great advice and service for your insurance needs."

"State Farm is a textbook example of everything wrong with the insurance industry. They take your money month after month, then the second you actually use the coverage you paid for, they treat you like the problem and push you out. One claim is all it takes to go from “valued customer” to disposable. Loyalty means nothing, years of payments mean nothing. Their setup is engineered to collect premiums and avoid paying when it matters. It’s called exploitation, not protection. Go to All State and Free Luigi."

"Molly has been great about keeping me up to date on my policy. Our most recent reviews saved me several hundred dollars on my auto insurance."

"Ms Sandra saved me a bunch of money on my car insurance. Her attention to detail and what I wanted was amazing. Not only did she save me money. But she left me in a place where I walked away with more services. Paid less. And happy to be a customer. Love it here!"

"I've been having issues with getting access online to pay my bills. However, today was the day it got resolved by corporate. AND I've always been appreciative of how timely Kent responses to my needs. It's an awesome team. Thanks Kent and Maria. Keep up the great work."

"I have had great experience with this StateFarm office. Everyone has been helpful since day one. I also appreciate Maria’s assistance with helping me to update my rental insurance in such a timely manner."

"Austin helped me start my claim and I am very appreciative of it. To be continued 😀"

"I have had Ken Rouse as my agent for several decades! His staff/office people are incredible! Maria has helped me with several claims! And has always cared and helped to the highest level of professional standards!They are professional! And I’ve always been there to assist me anytime I’ve needed them whether it’s been Home or auto! I highly recommend Kent Rouse and his team. They are absolute professionals!"

"I had a great experience with State Farm. I signed up for life, auto, renters, and a personal articles policy and I am still paying less than I was paying for just my car insurance with another company. The team was patient, helpful, and took the time to explain everything clearly. The process was smooth and easy. I highly recommend them."

"I worked with Tara switching my auto and homeowners insurance from another carrier. She was great to work with, explained things clearly and was very thorough. I definitely saved quite a bit with the switch and am very happy with how the process went."

"Kent Rouse, Tara, Jennifer and the team have been great. I've recently dealt with Tara and her calm soothing voice and her clear explanation of my insurance have been top notch. She offered me some services that I needed that was not forced but she explained very thoroughly in a calm soothing and nice manner which helped me decide to do and get the services she explained and provided. I've dealt with Jennifer as well and she's also wonderful, the whole team is great. Kent Rouse have an awesome team over there, will keep getting insurance through them. Thanks Tara, Jennifer and the Kent team."

"Swit he'd from Allstate a year about ago.. haven't regretted any part of it. Tara us great. Thank you"

"Jennifer Lara was such a great help and very easy to work with. She was alo very knowledgeable on new new home mortgage insurance and helping to bundle and save money. Thank you. I would recommend her to to anyone."

"I highly recommend State Farm in Lake Villa. Austin is very knowledgeable & professional. He also was very patient with me & my numerous questions over several days. Thanks again Austin!"